Salesforce is a cloud-based software company which provides its customers with a platform to develop their own application without following the tough steps used in the legacy system.
Salesforce is currently providing various software solutions and platforms for developers to create and distribute custom software /application. Tech joints like Google, Twitter, Amazon, or Facebook are using Salesforce either in the form of SaaS or PaaS.
CRM Improves Your Customer Service
Different customers want different types of service. Customers tend to prefer one of three routes to resolution: call centre service, digital solutions, or self-service. The best service providers use a combination of all three methods.
Case Management
Live Chat
Support for Multiple Channels
Facebook, Twitter, your call centre, live chat, and email are the main channels customers want to use to get help. Apps that support them all in the same ticketing system and workflow ensure that moving between them is seamless and fast.
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