Salesforce is a Customer Relationship Management platform which keeps the businesses running by helping to connect with their customers. The role of Salesforce Administrator is crucial for successful utilization of Salesforce platform and hence the success of business.
So what is a Salesforce Admin? Salesforce Administrator work with key stakeholders in the organisation to identify the requirements and configure the platform to meet the business goals.
The day-to-day activities of Salesforce Admin will involve:
- Maintaining the Salesforce Org
- Configuring the platform to meet business needs
- User management
- Troubleshooting business as usual issues
- Basic Analytics using Reports and Dashboards
- Training the users on how to use the platform
Salesforce Admins act as a bridge between CRM platform and the users in the org, leading to satisfaction between customers and the business.
- Salesforce Admin : 0-2 Years of Experience
- Senior Salesforce Admin/Business Analyst : 2- 4 Years of experience
- Salesforce Consultant (a Techno Functional Role) : 4+ years of experience.
For Salesforce learning and future guidance, have a look at below video:
Kam's Tech Talk - Learn. Connect. Thrive. 